Terms & Conditions

1. General provisions

These terms govern the use of the website midtravel.net (the “website”) and the ordering of passenger transportation services through the website, by phone and in messengers.

The services are provided by MID-TRAVEL EOOD (Bulgaria, UIC 204969657, 158 Vladislav Varchik St., Varna) and FOP Yakhnis O.M. (Ukraine, 28 Topolyna St., Odesa). MID-TRAVEL EOOD carries out international passenger bus transportation under licence No. 10600 issued by the Ministry of Transport, Information Technology and Communications of the Republic of Bulgaria (valid until 03.04.2028).

By making a booking or using the website you confirm that you have read these terms and accept them.

2. Services

• Regular routes Varna — Bucharest — Bucharest Otopeni Airport (OTP).
• Regular routes Ukraine — Bulgaria.
• Individual transfers on Mercedes-Benz V-Class in Bulgaria, Romania, Ukraine and other destinations in Europe.
• Current routes, schedules and prices are shown on the website pages. We may change them; confirmed bookings are governed by the conditions in force at the time of booking.

3. Booking and payment

• A booking is made through the website, by phone or via messengers. You must provide accurate passenger and contact details — we use them to send the confirmation and to contact you about the trip.
• Online payment is made through the LiqPay payment service. Bank card details are entered on the payment service’s side and are not passed to us.
• The ticket price is shown on the website for each route. If your card currency differs from the payment currency, the conversion is made by your bank at its own rate.
• A booking is confirmed after payment or after confirmation by our dispatcher. After a successful payment a confirmation email is sent to the address you provided.

4. Schedule

Departure and arrival times are approximate and may depend on traffic, weather and the work of border services. We do our best to keep to the schedule and inform passengers about significant changes in good time.

5. Baggage (Varna — Bucharest — Otopeni route)

• Free of charge: 1 suitcase up to 30 kg and hand luggage up to 5 kg.
• Pets in a carrier up to 6 kg (without a separate seat) — 30 EUR.
• For baggage conditions on other routes and individual transfers please check with the dispatcher before the trip.

6. Ticket cancellation

Time is counted before the departure:

• from 0 to 48 hours — the ticket is non-refundable;
• from 48 to 72 hours — 50% of the ticket price is withheld;
• from 72 hours — 10% of the ticket price is withheld.
• To cancel, contact us by the phone or email shown on the “Contact” page. The refund is made in the same way the payment was made.

7. Passenger obligations

• Have valid identity documents and the documents and visas required to cross borders. The passenger is responsible for having them and for their compliance with the requirements.
• Arrive at the boarding point in advance and follow the instructions of the driver and the carrier’s representatives.
• Observe safety and public order rules during the trip and treat the vehicle with care.
• The carrier may refuse carriage in cases provided by law and safety rules.

8. Liability

The carrier is liable within the limits and in the manner established by applicable law, including Regulation (EU) No 181/2011 on the rights of bus and coach passengers where it applies. We are not responsible for delays and changes caused by circumstances beyond our control (force majeure, actions of border and other authorities, road restrictions).

9. Personal data

We process personal data in accordance with the Privacy Policy published on the website.

10. Intellectual property

The texts, images, logos and design of the website belong to Mid-Travel or are used on a lawful basis. Copying and distributing website materials without our written consent is prohibited. The LiqPay, Visa and Mastercard trademarks belong to their respective owners.

11. Disputes

We seek to resolve any issues through negotiation. Send your claim using the contacts below — we will review it and reply within a reasonable time. If an agreement cannot be reached, the dispute is resolved in accordance with applicable law.

12. Changes to the terms

We may update these terms. The current version is published on this page, and the update date is shown at the top. Changes do not worsen the conditions of already confirmed bookings.

13. Contacts

For any questions about bookings and these terms, contact us: